Payment and Refund Policy

Scope of the Policy

This Payment and Refund Policy applies to all purchases of courses and related services offered by scoopkixa through its website. The policy covers specialised training in live production decks and control rooms, including multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. It governs transactions for both digital course materials and any associated live or recorded sessions delivered to customers in the United Kingdom. The policy does not apply to third-party products or services purchased separately from the courses.

Prices, Currencies, Taxes and Additional Charges

All prices displayed on the website are in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate unless otherwise stated. Any additional charges such as transaction fees, currency conversion costs or administrative fees will be shown clearly before payment is authorised. scoopkixa reserves the right to adjust prices for future enrolments but existing bookings will be honoured at the price confirmed at the time of purchase. Promotional discounts are applied automatically where eligible and cannot be combined with other offers unless explicitly permitted.

Accepted Payment Methods, Authorisation and Security

Payments may be made using major credit and debit cards, bank transfers and approved digital wallets. All transactions are processed through secure payment gateways that comply with PCI DSS standards. Authorisation occurs immediately upon submission and funds are held pending confirmation of the order. scoopkixa does not store card details and relies on encrypted third-party processors to safeguard payment information in line with UK data protection requirements.

Order Confirmation and Contract Formation

Upon successful payment an order confirmation email is sent to the address provided by the customer. A binding contract is formed when the confirmation is issued, subject to the terms outlined in this policy. Access to digital course content is granted once payment clears, typically within one business day. For live sessions, enrolment is confirmed only after full payment and receipt of the confirmation message.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers ordinarily have a 14-day cooling-off period from the date of contract formation during which they may cancel without penalty. However, for digital content that is made available immediately upon purchase, the right to cancel is lost once download or streaming begins if the customer has expressly consented to this and acknowledged the loss of rights. Live course sessions that have already commenced are non-cancellable.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available only where the customer exercises their statutory cooling-off right before accessing digital materials or where a course is cancelled by scoopkixa. Non-refundable items include partially completed modules, downloadable resources already accessed, and any promotional or gift purchases. Services that have been fully performed within the cooling-off period are also excluded from refund. No refunds are issued for change of mind after content has been delivered or for failure to meet personal expectations regarding course difficulty.

Step-by-Step Procedure to Request a Refund

To request a refund the customer must contact [email protected] in writing within the applicable time limit, providing their full name, order reference number, date of purchase and a clear statement of the reason for the request. Supporting documentation such as bank statements may be requested. Requests received by telephone should be followed by written confirmation to ensure proper processing. Incomplete submissions will be returned for additional information.

Inspection, Approval, Rejection and Notification

Each refund request is reviewed within 10 business days of receipt. scoopkixa assesses eligibility against the criteria set out in this policy and applicable UK law. The customer receives written notification of the decision by email, including reasons if the request is rejected. Approved refunds are processed without further delay while rejected applications may be appealed once with additional supporting evidence.

Refund Method, Processing Time and Receipt of Funds

Refunds are issued using the original payment method wherever possible. Processing typically takes between 5 and 14 business days after approval, although bank processing times may extend this to up to 30 days depending on the payment provider. Customers are advised to check their statements or contact their bank if funds have not appeared within this timeframe. No cash refunds are provided under any circumstances.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Digital course materials are treated as digital content under the Consumer Rights Act 2015. Once access is granted the customer loses the right to cancel unless the content is defective. Subscription renewals, if offered, follow the same 14-day rule but renewals after the first period are non-refundable. Promotional bundles are refunded only on a pro-rata basis where partial access has occurred and only if the entire bundle qualifies for cancellation.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

In the event of a failed payment the order is placed on hold and the customer is notified. Duplicate charges are investigated and credited automatically within seven days. Chargebacks are treated as refund requests but may result in account suspension pending resolution. Suspected fraudulent activity leads to immediate cancellation of the transaction and reporting to the relevant authorities in accordance with UK regulations.

Mandatory Consumer Rights

Nothing in this policy affects the statutory rights of consumers under the Consumer Rights Act 2015, the Consumer Protection from Unfair Trading Regulations 2008 or the Consumer Contracts Regulations 2013. These rights cannot be excluded or limited by contract. Customers retain the right to pursue remedies through the courts or alternative dispute resolution schemes if they are dissatisfied with the outcome of a refund request.

Contact Route, Policy Changes and Last Updated Date

Questions regarding this policy should be directed to [email protected] or by post to Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG, United Kingdom. scoopkixa may update the policy from time to time to reflect changes in law or business practices. The current version was last updated on 6 November 2026. Continued use of the website after any update constitutes acceptance of the revised terms.